Warranty Info

Bridgend Motor Group provides a FREE comprehensive parts & labour warranty with all vehicles. Terms & Conditions as well as specific exclusions apply, these are detailed fully in the warranty booklet provided upon purchase of a vehicle.

All mechanical and electrical components of the vehicle that were manufacturer’s original fitments EXCEPT those listed below. Those regarded as service items or components which are expected to require periodic replacement such as but not limited to:

• Wheels/tyres • Seized calipers • Spark plugs • Wiper blades and arms • Auxiliary drive belts • Exhaust system (inc catalytic convertors) • Cracked cylinder heads/ engine block • Airbag systems • Brake shoes/pads/discs • Batteries (inc hybrid and electric) • Lamps and bulbs • Fuses • Wiring connections and looms • Printed circuit boards • Sat nav and communication equipment • Remote control transmitters and receivers • Radio aerial/masts • Bodywork/ paintwork • All weather strips and seals • Water ingress • Door locks/ handles • Cables/hinges/check straps • Pipes and Hoses • Fuel conversion systems All glass (inc heater elements) • Trim • Upholstery/seatbelts • Seat runners and adjusters • Cosmetic finishes • Oil leaks • Diesel particulate filters • Re-gas air-con systems • Software updates • Adjustment and calibration of component.

Mechanical breakdown: This warranty covers components against the sudden mechanical failure or breakdown of an item listed under “What is covered” section which results in the sudden stoppage of its normal function and which necessitates repair or replacement to resume those functions. Failure or breakdown which results from wear and tear is excluded from the scope of the cover afforded by warranty.

Steering and suspension components: Any claim after six months from the warranty start date will be limited to a 50% contribution of the claim value. Failure due to wear and tear is excluded from the policy.

Factory fitted radio/ Multimedia systems: We will cover permanently fixed items to your vehicle up to a maximum of 25% (inc VAT) of your claim limit as indicated on your schedule, upto a maximum of £500.

Diagnostic investigation: This warranty will cover a maximum of £50 worth of diagnostic work when associated with a valid claim. A printed copy of the diagnostic report must be produced.

Betterment and vehicles with high usage (annual mileage in excess of 12,000 miles) In the event of a claim whereby the vehicle repaired is ultimately in a better condition or has better value that it enjoyed immediately prior to the occurrence of the claim. The administrators reserve the right to call on a contribution from the customer (owner of the vehicle).

Service requirements: The vehicle must be serviced in line with the manufacturer’s recommended guidelines by a VAT registered garage. The garage should complete the relevant details in the vehicles service book and the receipt retained. A maximum allowance of 21 days or 500 miles (whichever is less) shall be permitted as a run-over on the due date/mileage of service intervals.

Warning: Timing belts (otherwise known as camshaft drive belts) If your vehicle has a timing belt, please make sure it is in good condition and that it is checked and changed in line with the manufacturer’s recommendation. If the timing belt breaks it can cause serious and unnecessary engine damage and inconvenience. No responsibility will be accepted for damage caused by the failure of a worn out timing belt.

Warranty Terms and Conditions: Full Terms and Conditions are available in the warranty book provided with your vehicle

Yes, extended warranties are available to purchase, we have a pricing matrix depending on term, manufacturer and age of vehicle purchased.

Your warranty is a dealer warranty and any warranty work should be undertaken at one of our 3 Bosch Car Service centres, located in Ayr, Kilmarnock and Kilwinning. There will be scenarios where work can be undertaken at an alternative VAT registered garage, but this must be discussed with and authorised by your selling branch. Please note that your warranty only covers a pre-arranged rate per hour of £50 so if you choose for your vehicle to be repaired out with the Bridgend Motor Group network there may be a labour shortfall to pay.

No, your warranty is not transferrable to another vehicle.

Yes, using your vehicle for hire or reward, carrying out certain modifications and failing to adhere to the manufacturers recommended service intervals will all invalidate your warranty. We would recommend reading your warranty booklet for a full understanding of any other factors that may affect the validity of your warranty.

All warranties are included free in the price of the vehicle, however extended warranties are available for purchase.

You MUST call your selling branch to initiate any claim, call them immediately when you experience an issue and they will guide you. If you pay for repairs without authorisation you will be liable for the costs.

Typically the majority of warranties we offer are for a 12 month period, however the warranty given may be less given vehicle age, mileage, or manufacturer, or during promotional events.

Please call your selling branch, we value your custom and as such we have a goodwill policy in place, that may be able to assist in this eventuality.

No refund will be made for any work carried out elsewhere without authority, no exceptions will be made.

Consequential damage and drive-on damage are not covered, it is therefore imperative that you address any issues swiftly.

No breakdown cover is not provided as part of your warranty, we would recommend that you make arrangements to have this put in place, as we do not provide a recovery service.

Your warranty is very comprehensive but as with most warranty policies there are exclusions, these are detailed in your warranty booklet.

No bodywork is not covered under your warranty, this and other exclusions are listed in your warranty booklet.

No

No you can claim your warranty as many times as required throughout the duration of your warranty. However there will be a claims limit per individual claim, details of which can be found in your policy schedule.

Yes, 15,000 miles per year. Please bear in mind that this limit is subject to your vehicles manufacturers service intervals being adhered to.

Yes this will be detailed in your policy schedule, and can be up to £2,000

Until such time as a valid warranty claim has been established it will be your responsibility to authorise diagnostic checks, once authorised your warranty company will pay a set diagnostic fee as outlined in your warranty booklet.

Any cost over and above your claim limit would be payable by yourself. Steering and suspension components will be subject to a contribution after month 6 and there may also be a betterment contribution required on high usage vehicles. Full details can be found in the warranty booklet provided at time of purchase.

Need Help After Your Purchase?

If you encounter any issues with your vehicle after purchase, please reach out to the Aftersales Department at any of our branches. Our dedicated team is here to assist you quickly and professionally.

Refunds, Returns & Exchanges

If you're considering a refund, return, or exchange, please review the following terms:

Mileage-Based Usage Charges

To ensure fairness and transparency, all returned vehicles are subject to usage charges based on mileage:

Up to 3 months of ownership & over 300 miles: £0.35 per mile (from mile 1)
Over 3 months of ownership: £0.50 per mile (from mile 1)
These charges apply regardless of payment method or vehicle value.

Courtesy Car Charges

If a courtesy car is provided during the return process, a fee of £25 per day will apply from the date the return request is made until the courtesy car is returned.

Return Transport

Customers are responsible for the cost of returning the vehicle to us, regardless of how long it has been since the purchase.

Additional Inspection Charges

A full inspection will be carried out upon return.
Any further charges will be detailed in a breakdown provided after the inspection.
A copy of our Vehicle Return Appraisal Form, listing all potential charges, is available upon request.

Returns Due to Faults

If you're returning a vehicle due to a fault, the issue must first be verified and confirmed by our team before any refund, return, or exchange can proceed.

Please note that the following do not qualify as valid reasons for rejection:

Faults that cannot be demonstrated
Issues not present at or before the point of sale
Cosmetic imperfections
Damage from misuse, third-party repairs, or modifications
Wear-and-tear items requiring regular replacement
Age- or mileage-related wear consistent with the vehicle’s condition
Minor issues that do not affect safety or MOT compliance