Need Help After Your Purchase?

If you encounter any issues with your vehicle after purchase, please reach out to the Aftersales Department at any of our branches. Our dedicated team is here to assist you quickly and professionally.

Refunds, Returns & Exchanges

If you're considering a refund, return, or exchange, please review the following terms:

Mileage-Based Usage Charges

To ensure fairness and transparency, all returned vehicles are subject to usage charges based on mileage:

• Up to 3 months of ownership & over 300 miles: £0.35 per mile (from mile 1)
• Over 3 months of ownership: £0.50 per mile (from mile 1)

These charges apply regardless of payment method or vehicle value.

Courtesy Car Charges

If a courtesy car is provided during the return process, a fee of £25 per day will apply from the date the return request is made until the courtesy car is returned.

Return Transport

Customers are responsible for the cost of returning the vehicle to us, regardless of how long it has been since the purchase.

Additional Inspection Charges

• A full inspection will be carried out upon return.
• Any further charges will be detailed in a breakdown provided after the inspection.
• A copy of our Vehicle Return Appraisal Form, listing all potential charges, is available upon request.

Returns Due to Faults

If you're returning a vehicle due to a fault, the issue must first be verified and confirmed by our team before any refund, return, or exchange can proceed.

Please note that the following do not qualify as valid reasons for rejection:

• Faults that cannot be demonstrated
• Issues not present at or before the point of sale
• Cosmetic imperfections
• Damage from misuse, third-party repairs, or modifications
• Wear-and-tear items requiring regular replacement
• Age- or mileage-related wear consistent with the vehicle’s condition
• Minor issues that do not affect safety or MOT compliance