Training Academy - Weeks 6&7

Added: 29 August 2019

Admin was split between Kilwinning and Irvine Branches with Service Reception in Kilwinning and Kilmarnock also mentoring the trainees.
Over the course of the week the Admin trainees were shown how to file, input data into the systems, deal with enquiries and all other general office tasks. The reception trainees were shown how to book cars in to the workshop, send out MOT and service reminders, prepare job cards and invoices and how to speak to customers at the counter and over the phone

At the end of the week the trainees filled in their appraisal forms and here were some of the comments

"I didn't think I would like being in an office but I was surprised how many different tasks there were to be carried out. It was something completely different for me!"

"I thought reception would solely be about dealing with customers and didn't realise how much admin was done at the front desk. It was interesting to see how a reception works from the other side and now I see it all differently than I would as a customer"

"Really enjoyed admin and felt part of the team from the first day"

Bridgend Staff who were mentors for the week had this to say about their trainees

"My trainee was excellent. Head down, work done, only had to ask once for something to get done. 10/10"

"Our trainee was so polite and friendly and keen to learn. They got on with everyone and made a really good impression"

"Although he was only here a couple of days he got stuck into the work straight away and was in every morning early"

"Our trainee seemed quiet at the start of the week but got more confident as the week went on and ended up being really good on the phone with customers"